Returns & Exchange

At Hourglass Shapewear, we want you to feel confident shopping with us. Please read our returns and exchange policy before placing your order.

Change-of-Mind Returns

Due to the intimate nature of shapewear, we do not accept change-of-mind returns on worn items for hygiene reasons

Please check our size guide carefully before ordering. If you are unsure which size to choose, contact us and we will be happy to assist.

Exchanges

We offer exchanges on eligible items provided they are unworn, unwashed, in their original condition and have all original tags attached.

To request an exchange, please email info@hourglassshapewear.com.au within 7 days of receiving your order. Include your order number and reason for your request.

Exchanges must be approved before items are returned. Customers are responsible for return postage and any applicable postage costs for sending the replacement item.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us at info@hourglassshapewear.com.au with your order number, a description of the issue and photos where possible.

We will assess the issue and explain the next steps.