Returns

Returns Policy

We cannot accept returns on shapewear items due to hygiene reasons.

Exchange Policy

We are happy to offer an exchange on strict condition that the item is unworn, unwashed and in its original condition with tags attached. It will need to be returned to us within 7 days of receiving the item. To request an exchange, please contact us via email at info@hourglassshapewear.com.au and the reason that you are requesting the exchange.

Once exchange is approved, you will need to send back the item at your own expense and also pay the return postage before the replacement item is shipped. Payment can be made through Paypal or Bank Transfer.

Faulty 

Unfortunately these things can happen. Please send us a photo of your faulty product to info@hourglassshapewear.com.au within 30 days of your purchase. Once we've inspected your product and confirm it as faulty, you'll receive the information on how to return the item to us.